WHY KES

Customer Service

We understand how important it is for you to always have your equipment and business running smoothly. That’s why our technicians are available for immediate dispatch 24/7/365, with the best response times in the industry. We provide same-day service for all calls placed before 11:00 a.m. with a guarantee of no overtime charges. Upon receiving the call, our technicians will contact you to attempt a telephone repair (at no charge) and if the issue can’t be resolved over the phone, he will advise of an ETA so you can rest assured we are on our way.

Cost

We are committed to keeping your repair expenses to a minimum by truly partnering with our customers. We have more than competitive labor and travel rates and our parts team is dedicated to reducing parts prices in order to provide lower-cost repair options while maintaining OEM quality.  We also perform preventative maintenance and inspections to prevent smaller problems from becoming expensive ones.

Parts & Inventory

Our business is to keep your business running smoothly.  We will always attempt to address your equipment issues in one visit by maintaining a stock of common parts but when we don’t have the common part on our truck, our customers will not be charged for the return trip.  We have good relationships with many equipment manufacturers and will work together to minimize your downtime through on-going technician training.